If your iPhone or iPad is lost or stolen - Apple Support (2024)

If you lost your iPhone or think it might be stolen, Find My can help protect your device, accounts, and personal information.

Mark as Lost on iCloud.com/find to lock your device

To sign in to iCloud.com/find, you don't need to enter a verification code — so you can use Find Devices, even if your trusted device is lost or stolen.

If you're asked to enter a verification code after signing in with your Apple ID and password, instead select the Find Devices button.

When you mark your iPhone or iPad as lost, your device is put in Lost Mode — it's locked with a passcode, payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.

  1. Sign in to iCloud.com/find.

  2. Select your iPhone or iPad. If available, the map zooms in on your device's location.

  3. Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.

  4. Select Activate to lock your iPhone or iPad with its existing passcode. If you don't have a passcode set, you're asked to create one.

Learn more about using Lost Mode on iCloud.com

If Find My wasn't turned on for your device before it was lost or stolen, it won't appear at iCloud.com/find or in the Find My app and you can't mark it as lost or remotely erase it. To protect your personal information, you should sign in to appleid.apple.com and change your Apple ID password right away.

Find your iPhone or iPad

If you have Stolen Device Protection turned on for your iPhone

  • If your iPhone isn't in a familiar location, you need to authenticate with Face ID or Touch ID to turn off Lost Mode.

  • If you or someone else tried to change your Apple ID password on your iPhone at an unfamiliar location, your iPhone might not appear on the map at iCloud.com/find. You're still able to Mark as Lost to lock your device.

Learn more about Stolen Device Protection for iPhone

Other ways to find your iPhone or iPad

If you have another Apple device — one that’s signed in with your Apple ID or one that belongs to a member of your Family Sharing group — you can use the Find My app to lock your iPhone or iPad and help you find it.

If your iPhone or iPad is lost or stolen - Apple Support (1)

Use your Apple Watch

Think your iPhone is nearby? If you have an Apple Watch, open Control Center and tap the Ping your iPhone button. You can tap to play a sound on your iPhone or hold the button down to flash the iPhone flashlight, and you can even get directions to your phone's location right on your watch.*

If your iPhone or iPad is lost or stolen - Apple Support (2)

Use the Find My app on another device

If you have another Apple device that's signed in with your Apple ID, use Find My on that device to lock and find your iPhone or iPad.

Use Find My on another Apple device

If your iPhone or iPad is lost or stolen - Apple Support (3)

Use a family member's device

If you're part of a Family Sharing group, your devices can appear in Find My on your family members' devices.

Use a family member's iPhone

*To use Precision Finding to get directions to your iPhone with the Ping your iPhone button, you need Apple Watch Series 9 or Apple Watch Ultra 2 and iPhone 15 or later. If your Apple Watch is in Low Power Mode, you can't get directions to your iPhone with the Ping your iPhone button.

If your iPhone or iPad is lost permanently or was stolen

If your iPhone or iPad is lost and you're unable to find it, or if your device was stolen, follow these additional steps to protect your accounts and personal information, and replace your device (if applicable).

Report your missing iPhone or iPad

  • Report it to local law enforcement. They might request the serial number of your iPhone or iPad, which you can find even if you don't have the device.

  • Contact your wireless carrier to report your missing iPhone, ask them to disable your account, and file a claim if your iPhone is covered under your wireless carrier plan.

Learn how to find the serial number of your device

Update your account information

  • Change your Apple ID password: Sign in to appleid.apple.com, then choose Sign-in and Security. Select Password and follow the onscreen instructions.

  • Remove your iPhone or iPad from your Apple ID trusted devices: Sign in to appleid.apple.com, then choose Devices from the sidebar. Select your device, scroll down, and select Remove from account.

  • If you filed a claim with AppleCare+ with iPhone Theft and Loss, don't remove the iPhone from your Apple ID (or from Find My) until your claim has been fully approved.

  • If you have Stolen Device Protection turned on for your missing iPhone, you might not be able to update some account information on the web (such as changing your Apple ID password or removing your device from your Apple ID). To make these account changes, you can use another trusted iPhone, iPad, or Mac.

Remotely erase your iPhone or iPad

  • Before you erase your device, make sure that you've tried everything else to find it. Erasing your device can't be undone.

  • You can remotely erase your device using the Find My app or at iCloud.com/find.

  • If your device has iOS 15 or later, or iPadOS 15 or later, you can still use Find My or iCloud.com/find to locate it after you erase it.

  • If you have AppleCare+ with Theft and Loss, don't remove the device from Find My or your Apple ID, even if you remotely erase it.

Remotely erase your iPhone or iPad

File a claim with AppleCare+ Theft and Loss

If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Don't remove your iPhone from Find My or your Apple ID until your claim has been fully approved.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsem*nt. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date:

If your iPhone or iPad is lost or stolen - Apple Support (2024)

FAQs

If your iPhone or iPad is lost or stolen - Apple Support? ›

Sign in to iCloud.com/find. Select your iPhone or iPad. If available, the map zooms in on your device's location. Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.

Can Apple do anything about lost iPhone? ›

Theft and loss coverage is included with AppleCare+ with Theft and Loss for iPhone and provides up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a deductible, and taxes may apply.

Can Apple help if phone is stolen? ›

If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement. Don't remove your iPhone from Find My or your Apple ID until your claim has been fully approved. AppleCare+ with Theft and Loss is not available in all countries and regions.

What happens when you report an Apple device as lost? ›

You can create a message for the device that says it's lost and how to contact you. For an iPhone, iPad, iPod touch, Mac, or Apple Watch, your device doesn't display alerts or make noise when you receive messages or notifications, or if any alarms go off. Your device can still receive phone calls and FaceTime calls.

Does Apple replace stolen ipads? ›

While Apple's AppleCare+ plans for iPhone have optional (additional cost) cover for theft, available AppleCare+ plans for iPad do not cover loss or theft of iPad devices. If the Find My iPad feature was enabled prior to it being “misplaced”, then if active, you would stand a good chance of locating it.

Can someone unlock my iPhone in lost mode? ›

The answer is yes. To unlock iPhone in lost mode, the passcode is needed. However, if the passcode remains unknown, it is highly unlikely that someone could gain access your data.

How much is Apple Care with theft and loss? ›

AppleCare+ with theft and loss protection: $269 (for two-year coverage) or $13.49 per month. Standard AppleCare+: a one-time fee of $179 (for two-year coverage) or $8.99 per month. AppleCare+ with theft and loss protection: $249 (for two-year coverage) or $12.49 per month.

How long does Apple Care theft and loss claim take? ›

So in sum, it took under FOUR days from the claim submission date to the replacement phone being in my hands. Have to say I'm very impressed and I'm never going without AppleCare+ Theft and Loss ever again.

Can anyone do anything with my stolen iPhone? ›

Scammers can use them to extract your personal data from iPhone and blackmail you for it. Your social media and email accounts, photos, and passwords, all are jackpot for them.

What to do if you lose your iPad? ›

Use the Find My app to mark a missing iPhone, iPad, iPod touch, Apple Watch, Mac, supported AirPods, or iPhone Wallet with MagSafe as lost. In order to mark a device as lost, you must turn on Find My [device] before it's lost. Note: Location sharing and finding devices aren't available in all countries or regions.

Can you still use a phone if it's reported stolen? ›

No, if your phone is blocked or reported stolen, you will not be able to use it. This measure is put in place to prevent unauthorized use of the device.

How do I wipe my stolen iPhone? ›

How to erase your iPhone
  1. Open the Settings app.
  2. Tap General > Reset > Erase all Content and Settings.
  3. If asked, enter your Apple ID password or iPhone Passcode.
  4. Wait for your phone to restart and take you to the setup screens.
Feb 25, 2020

Can Apple disable a lost iPad? ›

If you set up Find My iPad on the device before it was stolen, then you may be able to lock or erase it. Go to the Find My iPhone area of icloud.com.

How do I report a lost iPad to AppleCare? ›

If Your Device was Damaged, Lost or Stolen7: Start a claim online by visiting support.apple.com or call 800-APL-CARE (800-275-2273).

Does Apple replace lost? ›

circ*mstances surrounding your device's loss or theft. For an approved theft or loss claim under AppleCare+ with Theft and Loss, we will provide a replacement product that is new or comprised of new and/or previously used genuine Apple parts and has been tested and passed Apple functional requirements.

What should I do if my phone is stolen? ›

If I've lost my phone, what should I do?
  1. Lock and Erase the phone. In some cases, it may simply be impossible to recover a stolen phone. ...
  2. Change all stored passwords. ...
  3. Call your service provider. ...
  4. Call the bank. ...
  5. Block stored cards. ...
  6. Alert contacts. ...
  7. Notify insurance providers. ...
  8. File a police report.

What is Apple stolen device protection? ›

Stolen Device Protection prevents the person from performing critical device and Apple ID account operations (like changing your device passcode or Apple ID password) by requiring biometric authentication with Face ID or Touch ID with no passcode fallback.

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